Return and Refund Policy

Last Updated: [21-12-2024]

At Nirbhorshop, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a clear and simple return policy to help you return or exchange items.

Please read our return policy carefully before making a purchase.

1. Return Eligibility

We accept returns for most items purchased from our website within [X] days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

• The item must be unused, undamaged, and in its original packaging.
• The item must be returned with all original accessories, labels, and tags (if applicable).
• The item must be purchased directly from our website.

We do not accept returns for the following items:

• Personalized or custom products (unless defective).
• Perishable goods, such as food, flowers, or plants.
• Gift cards or downloadable software.
• Intimate or sanitary goods (e.g., undergarments, face masks, etc.).

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at +88001711318703 with your order number, the product(s) you wish to return, and a brief reason for the return.
2. We will send you a Return Authorization Number (RA#) and provide instructions on how to return the product(s).
3. Pack the item(s) securely in the original packaging (if available) and include the RA# on the package.
4. Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).

Please note that we cannot accept returns without an RA#.

3. Refunds and Processing Time

Once we receive and inspect your returned item, we will process your refund. If your return is approved:

• Refunds will be issued to the original payment method used for the purchase.
• It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

If the return is not approved (for example, if the item does not meet the return criteria), we will contact you to explain the reason, and the item will be sent back to you at your expense.

4. Exchanges

If you would like to exchange an item for a different size, color, or model, please follow the return process as outlined above. Once your return is processed, you can place a new order for the desired item(s).

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +8801711318703. We will:

• Provide a prepaid return shipping label for you to return the defective item at no cost.
• Offer a full refund or replacement depending on your preference.

Please report damaged or defective items within 2 days of receiving your order to ensure timely processing of your claim.

6. Non-Returnable Items

The following items are non-returnable, and we are unable to issue refunds for them:

• Gift cards.
• Downloadable software or digital products.
• Personalized items, unless defective or damaged.

7. Restocking Fees

In certain cases, a restocking fee may apply. This will be deducted from your refund and will be clearly stated before you complete the return process. Restocking fees typically apply to:

• Opened or used items.
• Items returned after the return period.

8. Late Returns

Items returned outside the return window of 7 days from the date of delivery may not be eligible for a refund or exchange. If we approve such returns, a restocking fee may be applied.

9. Shipping Costs

• You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., receiving a defective or incorrect item).
• If the return is accepted and the item is refunded, shipping fees are non-refundable.

10. Contact Us

If you have any questions regarding our return policy or need assistance with a return, please contact us at:

Nirbhor Shop
nirbhorshop@gmail.com
+8801711318703